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Business and Customer Relationship

So you got a booming business now. A business that has grown with your own blood, sweat and tears. A business that has an increasing number of customers. Customers that need to be satisfied high quality services and products. Customers that need to be retained while getting new ones as well.

By definition, “Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer life cycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels — or points of contact between the customer and the company — which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.”

The relationship between the business and customers are so highly emphasized nowadays because of competition between businesses. And to come out on top, businesses are looking for excellent quality business and customer relationship management software to smoothen operations and remain competitive.

Which brings us to this particular question: What are the three most important things to consider when choosing a BCRM system for your company?

We can narrow it down to these 3 major factors before choosing: Cost, Ease of Use and Efficiency

1. Cost – How much is the price? Is it per license per unit? Is it on a monthly basis or annual basis? How does it compare price wise to the nearest competition?

2. Ease of use – how is the software ranker; user friendliness wise? How long is the training time to have a working knowledge of operating the software?

3. Efficiency – How much the customer’s requirements are satisfied by the system? How well the customer specifications are achieved by the system. How much effort is put in developing the system? Does it need excessive maintenance or is it up for operations most of the time?

With all the urgency of the questions and the points raised above, would it make sense to look for the most cost effective yet efficient and effective software to manage your business and customers?

Let me talk a bit about KAIMASS then: KAIMASS or Key Assistance in Manufacturing Automation System Solution is a brand new revolutionary tool that will assists you and your business towards a more efficient way to address your current business pain points. In other words, it’s a high performance software platform geared towards your assembly issues problems or issues. Not only that, it will also manage your customers more effectively and with less red tape. Customer satisfaction is the key to every business succeeding and KAIMASS has the tools necessary for your business to go to the next level.

Your business directors, factory managers, supervisor, sales agent and others who needs real time status update of your business, KAIMASS will be there to minimize valuable time. And a business that satisfies it’s customers will grow continuously.

Choose us for your business. Choose KAIMASS and see happy customers that will make your business grow further.

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